Claiming JobSeeker Payment (JSP) 001-19051501

This file explains how a person can claim JSP online, or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should declare as quickly as possible online through the Services Australia website.

To get approved for JSP a person need to:

– be of qualifying age for employment JSP
– satisfy Australian house requirements for JSP
– be jobless, and
– trying to find work and happy to take part in activities that increase their possibilities of discovering a task, or
– unable to work, study or search for work due to medical condition, disease or injury, or
– utilized or studying full-time and are unable to undertake these due to a medical condition, illness or injury and have a job or research study to go back to

If the consumer has actually suggested they are not able to work due to a short-term inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients declaring JSP

A DSP client whose payments have been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours each week, and
– their income falls below the JSP income test cut-off

For example, a self-employed DSP consumer is still working 30 hours per week, but their income has reduced. See Rates and Thresholds.

In all cases, examine if the customer is eligible to have their DSP restored before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they become qualified they should provide their bank account balances, evidence of income and employment separation details.

Customers can begin an early claim online. They will be able to complete Your individual information, Your circumstances and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the customer will have less questions to address in the online claim.

Customers can not finish Review and Confirm, employment Next steps or submit the claim online until within 14 days of being qualified for JSP. They will get a tip notice 14 days before the eligibility date.

A detained person may lodge a claim up to 3 weeks before release from prison. These claims are not thought about early claims as the customer is qualified however not payable when they declare.

Customers transferring from an existing income assistance payment can lodge an early claim as much as 28 days before the date of credentials.

Online claims

Customers should produce a myGov account and connect their Centrelink online account to it.

Once the customer has actually connected their Centrelink online account to myGov, to begin an online claim for JSP they must:

– indication in to myGov and gain access to their linked Centrelink online account
– ensure their personal details are right. From the menu, choose the My details > Personal and contact details > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a minimized question set as part of their online claim if they are:

– currently in invoice of an income support payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a task exists to the customer on their Centrelink online account homepage up to 28 days prior to losing certification for their current payment.

The task will permit the client to undertake a structured claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for clients deemed not able or inappropriate to finish an online claim or nominees. ACC needs to likewise be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC indicates:

– the client can begin a claim online and a Service Officer can take it over, or
– a Service Officer can assist a consumer begin a claim which can then be completed by the client in their Centrelink online account

Remote customers

If the client lives in a remote area and normally uses an agent, Remote Service Centre, or phone to do business and is unable or unsuitable to complete an online claim, the customer needs to be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group offers specialised remote service for determined remote consumers.

The consumer should have:

– the remote indication showing on the Customer Overview, or
– a domestic address in a remote area

To inspect the address is in a remote location:

– search the town name in Office Locator
– view the Towns Result List
– view the Remoteness column

Customers with candidate arrangements

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to declare JSP on behalf of their principal, offer an online claim initially. If they decrease the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.

If a candidate is declaring on behalf of a person, motivate the candidate to help the individual claim JSP utilizing the individual’s Centrelink online account. If the nominee is not able or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some scenarios, it might not be sensible for a customer to complete all Required jobs prior to sending their claim. These consist of exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually stopped briefly all Relocating to a Location of Lower Employment Prospects (MALEP) evaluations.

If the client has moved address within the previous 26 weeks, Services Australia should figure out if they have reduced their work prospects by relocating to a brand-new place.

If this holds true, the Service Officer should examine a possible MALEP work related exclusion duration.

Unemployed due to a voluntary act or misconduct

If the consumer has actually willingly left work or been dismissed due to misconduct in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have happened.

Do not generate compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is gotten to identify a non-compliance occasion has actually happened.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most job seekers undergo RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job seekers who are qualified for a referral to a Labor force Australia or other expert service provider, will have an initial visit scheduled during the Participation Interview. Attending this very first company consultation is called the task hunter’s RapidConnect requirement.

In many cases, meeting RapidConnect requirements will identify the start date of the job applicant’s income support payment. Note: this undergoes job hunters fulfilling any waiting periods and qualification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new task candidates to the Workforce Australia online employment service. This leaves out task hunters living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have actually been receiving an income assistance payment or allowance for employment 9 or more continuous months might be entitled to a greater rate of payment. The system will automatically calculate this and use the suitable rate for eligible customers.

Single Touch Payroll (STP)

Touch Payroll (STP) information may present to customers during their online claim. Employer information, name and ABN, will exist to the client if STP data is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to confirm the company within the claim. If a customer verifies the employer, as soon as on payment, STP pre-filled income will be presented to the client when they report. If the consumer does not validate the employer, as soon as on payment, the STP company might provide to the customer again when they report.